Generally, products are dispatched the next working day but may take up to 3 working days to be delivered (depending on delivery address, this could take up to 5 working days for rural addresses). Delivery times will be impacted by statutory holidays. Business days are classed as Monday-Friday and exclude weekends and statutory holidays.

We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using a number of reputable courier companies. The Buyer shall pay all delivery and freight costs, charges, taxes or levies.

Should your order incur an additional charge, we will advise you prior to processing your order. Should you feel that your goods do not arrive in good condition, please feel free to contact us.

All claims for errors or short delivery shall be made within 7 days of delivery (as mentioned I the Terms and Conditions). The Company will use its best endeavours to deliver Goods in the timeframes but shall not be liable for any loss to the Buyer caused by any delay and the Buyer shall not be entitled to cancel the order.

Privacy Policy (This is the privacy policy as of August 2022)

We respect the privacy of your personal information and will take all reasonable steps to keep it strictly confidential.

By providing us with your personal information whether in person, over the phone, by email, via our online and digital channels or otherwise or by authorising (either directly or indirectly) third parties to provide us with your personal information you are deemed to have read this privacy policy and you are accepting and consenting to the practices described in this privacy policy.

Your personal information will not be sold or traded.

We reserve the right to amend this privacy policy from time to time by posting an updated privacy policy here on this website.

What information is collected

We only collect and process personal information that we consider necessary for the effective functioning or activities of our business. Types of personal information collected are:

• Your name and contact details, including physical and postal address, email addresses, phone numbers, and mobile numbers.
• We may collect other types of information you provide us when making enquiries or providing feedback
• We may collect information which you allow to be shared with us that is part of your public profile on a third-party social network, or information you create and share with us by posting it to one of our social networks.
• We may collect information relating to the way you use or navigate our website so that we can improve your experience and our communications with you online.
• We may use the information to promote and market our products and services

Why is this personal information required?

• To enable us to correspond with you and do business together and for reasons related to our business operations
• to respond to your enquiries, comments, concerns or requests for information
• to process sales orders and administer accounts, warranty records and product service records
• to provide you and our Authorised Dealers with necessary support.
• to carry out our legal compliance obligations, such as to conduct a product safety recall where necessary or inform you of a customer notification or field service action affecting your purchases.

Cookies

By using our website and mobile applications you consent to the use and storage of cookies on your end device. You can also view our website without cookies. If you do not wish to receive any cookies, you may set your browser to refuse cookies. Not all features of our website, customer portal and mobile applications may be available if you do not enable cookies. We recommend you enable cookies in order to enjoy our website, customer portal and mobile applications.

Links to other websites

Our website may contain links to other sites that are owned or operated by third parties, and which are therefore not under our control. We take no responsibility for linked websites and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to or in connection with third party websites is at your own risk.

Security and storage

We will take reasonable steps to protect your personal information from misuse, interference, corruption, loss or unauthorised access, modification or disclosure, including through physical, electronic and procedural safeguards. However, to the extent permitted by law, we will not be responsible for and exclude all liability arising in relation to any misuse, interference, corruption, loss or unauthorised access, modification or disclosure of your personal information. If we become aware of any breach involving your personal information, we will comply with the requirements of the Act relating to the reporting of privacy breaches.

Payment

You will be directed to a secure Windcave site for payment that is independent of the business.

Windcave is committed to protecting your privacy whenever you buy goods or services from a merchant that uses Windcave payment solutions (“Merchant”). Merchants will generally use Windcave’s payment solutions when customer uses a credit or debit payment card over the internet, telephone, fax, unattended or integrated electronic funds transfer at the point of sale (“EFTPOS”) system (collectively “Transactions”).

Windcave recognizes its responsibility to keep all personal information confidential at all times. Any information that Windcave acquires in connection with such Transactions is kept confidential, whether the information is acquired directly from a cardholder or Merchant. Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”). To learn more about PCI-DSS, please see our PCI-DSS section below, or visit the PCI Security Standards Council’s website, at: https://www.pcisecuritystandards.org/.